Online Chat and Call Support

62% of the customers say that having an immediate response for a query from a live person in the middle of an online purchase makes it likely for them to purchase from the site again. Live chat support for website takes away the pain of having to dial a toll free number and pass through the puzzling numeric options. Make your customers smile and convert that into sales!

How Online Chat Support Services help?

  • Any company's brand building and growth requires substantial email response service.
  • It actively processes the customer relationship management concerns
  • To let companies interact with their clients by enthusiastically appealing them to talk on online chat for support with their products or services in real-time.
  • Effective marketing & sales aid through two-way communication system utilizing it as an interactive customer support tool
  • Affordable and cost-effective structure.

Outsource Chat Support Services to Cognus Technology

Cognus Technology, a promising online chat support services outsourcing company in India, delivers uninterrupted cost-effective 24*7 access to your customers throughout the world. Through a secure & transparent interface, our comprehensive customer support services provides customized customer service for various technical as well as non-technical services & products on a global platform.

Various companies across the globe takes live chat support services as a channel to sell their products online and provide superior competent customer support. Cognus offers to various sectors - E-commerce Stores, IT and Software, Real Estate Industry, Healthcare & Insurance Field and many more.

Seek offshore live chat and email support in India

Online chat support easy to install and does not require the customer to install any additional modules or add-ons. It sufficiently runs with default functionalities available in any modern browser. When a website visitor comes to your website and requires help all they need to do is just click the button and get the conversation started with a customer care executive. OR When an email is received, it is scanned and redirected to the appropriate agent who is well trained to give real-time answers to the customer's queries.

Cognus Technology has over a decade of experience in providing various outsourcing solutions to clients across the board. Our efficient live chat support services will ensure greater customer care and increased profits for your business.

Live Chat Support Services Email technical support Services
  • Help to customers through text chat
  • Solve queries of the online real time visitors
  • Effective e-commerce sales by helping customers to check out the contents of their shopping cart
  • Opportunity for instant sales through cross-selling of products
  • Ability to collect real-time data about your website traffic, visitor information and navigational path
  • Increasing customer loyalty by providing answers to customer queries in real-time
  • Customer care Support
  • Email Technical support
  • Order fulfilment and Verification
  • Outright query resolution
  • Resolving escalated cases
  • E-mail and voice blasting services

Outsource chat support services and reap the following benefits

  • Reasonable cost and offers for small and medium-sized online businesses with chat support requirements.
  • Cognus Technology team provides customized chat support for even changing the visual aspects of the chat window giving your website a unique edge.
  • Reliable and Transparent services involving secure 256-bit SSL encrypted connections which ensures data security and prevents unauthorized access to your conversations.
  • Well-Trained chat support executives who are prompt in responding multiple live chat support for website simultaneously not letting your business lose its customers to the competitors in field.
  • Cognus Technology offers real-time website monitoring and traffic surveillance and enables you to get authority to view details on your website visitors for perfecting your sales strategies.

Contact our team and benefit from our customer support services